General terms and conditions and customer information I. General terms and conditions § 1 Basic provisions (1) The following terms and conditions apply to contracts that you conclude with us as the provider (Michael End) via the website www.carmen-end-steine.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby rejected. (2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity. § 2 Conclusion of the contract (1) The subject of the contract is the sale of goods. (2) By placing the respective product on our website, we are making you a binding offer to conclude a contract via the online shopping cart system on the terms and conditions stated in the item description. (3) The contract is concluded via the online shopping cart system as follows: The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" using the corresponding button in the navigation bar and make changes there at any time. After calling up the "Checkout" page and entering your personal data as well as the payment and shipping conditions, the order data will be displayed as an order overview. If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofortüberweisung) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system. If you are redirected to the respective instant payment system, you make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop. Before submitting the order, you have the opportunity to check the details in the order overview again, to change them (also using the "back" function of the Internet browser) or to cancel the order. By submitting the order using the corresponding button ("order with payment" or similar term), you declare your legally binding acceptance of the offer, which results in the contract being concluded. (4) Your requests for an offer are non-binding for you. We will submit a binding offer in text form (e.g. by email), which you can accept within 5 days (unless a different deadline is specified in the respective offer). (5) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you have provided to us is correct, that receipt of the emails is technically guaranteed and, in particular, that it is not prevented by SPAM filters. § 3 Individually designed goods (1) You provide us with the appropriate information, texts or files required for the individual design of the goods via the online ordering system or by email immediately after conclusion of the contract at the latest. Our specifications for file formats must be observed. (2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, name rights, trademark rights) or violates existing laws. You expressly release us from all claims made by third parties in this context. This also applies to the costs of the legal representation required in this context. (3) We do not check the data transmitted for accuracy of content and assume no liability for errors in this respect. § 4 Right of retention, retention of title (1) You can only exercise a right of retention if it concerns claims from the same contractual relationship. (2) The goods remain our property until the purchase price has been paid in full. § 5 Warranty (1) The statutory liability for defects applies. (2) As a consumer, you are requested to check the item for completeness, obvious defects and transport damage immediately upon delivery and to report any complaints to us and the carrier as soon as possible. If you fail to do so, this will have no effect on your statutory warranty claims. § 6 Choice of law (1) German law applies. For consumers, this choice of law only applies insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which the consumer is habitually resident (favorability principle). (2) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply. II. Customer information 1. Identity of the seller Michael End Wellerscheid, 43 53804 Much Germany Telephone: 4982245)9157712 Email: info-steine@gmx.de Alternative dispute resolution: The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr (https://ec.europa.eu/odr). 2. Information on the conclusion of the contract The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I). 3. Contract language, storage of the contract text 3.1. The contract language is German. 3.2. We do not save the full text of the contract. Before submitting the order via the online shopping cart system, the contract data can be printed out or saved electronically using the browser's print function. Once we have received your order, the order details, the information required by law for distance selling contracts and the general terms and conditions will be sent to you again by email. 3.3. For quote requests outside of the online shopping cart system, you will receive all contract details as part of a binding offer in text form, e.g. by email, which you can print out or save electronically. 4. Codes of Conduct 4.1. We have subjected ourselves to the buyer's seal quality criteria of Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf (https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf). 5. Essential characteristics of the goods or services The essential characteristics of the goods and/or services can be found in the respective offer. 6. Prices and payment methods 6.1. The prices and shipping costs stated in the respective offers represent total prices. They include all price components including all applicable taxes. 6.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and must be borne by you in addition, unless free shipping has been promised. 6.3. The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer. 6.4. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately. 7. Delivery conditions 7.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer. 7.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipping only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment. 8. Statutory liability for defects Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I). These General Terms and Conditions and customer information were drawn up by the lawyers of the Händlerbund who specialize in IT law and are constantly checked for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. You can find more information at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service (https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service). last updated: October 27, 2020